1 Who We Are
3jl3 operates the online card games platform accessible at https://3jl3.best (the "Platform"). In this Privacy Policy, "3jl3," "we," "us," and "our" refer to the operator of the Platform. We act as the data controller for all personal information collected through the Platform.
If you have any questions about how 3jl3 handles your personal data, you can reach our Data Protection Officer (DPO) using the contact details provided in Section 14 of this policy.
2 Data We Collect
3jl3 collects personal data in the following categories:
| Category |
Examples |
| Identity Data |
Full name, date of birth, government-issued ID details |
| Contact Data |
Email address, registered mobile number |
| Financial Data |
GCash number, Maya account, bank account details, transaction history |
| Technical Data |
IP address, device type, browser type, operating system, session duration |
| Usage Data |
Games played, bet amounts, login timestamps, feature interactions |
| Communications Data |
Support chat transcripts, email correspondence with 3jl3 staff |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is voluntarily provided in a support context and strictly necessary to resolve your issue.
3 How We Collect Your Data
Directly from You
Most of the personal data 3jl3 holds is provided directly by you when you:
- Register a new account on the 3jl3 platform
- Complete identity verification (KYC) for withdrawal processing
- Make a deposit or withdrawal through GCash, Maya, or other payment channels
- Contact 3jl3 customer support via live chat or email
- Opt in to promotional communications
Automatically
When you access the 3jl3 platform, certain technical data is collected automatically through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, and session behaviour. This data helps us diagnose technical issues and improve platform performance.
From Third Parties
In some cases, 3jl3 may receive information about you from third-party services — for example, identity verification results from a KYC provider, or fraud screening information from a payment processor. All third parties used by 3jl3 are contractually required to handle data in accordance with applicable privacy law.
4 Why We Use Your Data
3jl3 uses your personal data for the following purposes:
- Account creation and management: To register your account, verify your identity, and maintain your player profile on the 3jl3 platform.
- Processing transactions: To handle deposits, withdrawals, and bonus credits accurately and securely.
- Identity verification: To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, particularly before processing withdrawals above threshold amounts.
- Platform security: To detect and prevent fraud, unauthorised access, and violations of the 3jl3 Terms and Conditions.
- Customer support: To investigate and resolve account queries, complaints, and technical issues raised through the 3jl3 support team.
- Service improvement: To analyse usage patterns and improve the design, performance, and content of the 3jl3 platform.
- Legal compliance: To fulfil obligations under Philippine law, including the Data Privacy Act (RA 10173), Anti-Money Laundering Act, and applicable gaming regulations.
- Marketing (where consented): To send promotional offers, bonus notifications, and platform updates to players who have opted in. You can withdraw consent at any time through your account settings.
Important: 3jl3 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act and applicable principles, 3jl3 processes personal data on the following legal bases:
- Contract performance: Processing is necessary to deliver the services you've signed up for on 3jl3, including game access, payment processing, and account management.
- Legal obligation: Certain processing is required to comply with Philippine law — including AML verification, tax record-keeping, and regulatory reporting.
- Legitimate interests: 3jl3 processes some data (such as technical logs and fraud signals) based on its legitimate interest in operating a secure and well-functioning platform.
- Consent: For marketing communications and non-essential cookies, we process data only where you have given clear, informed consent. Consent can be withdrawn at any time.
6 Who We Share Your Data With
3jl3 does not sell your personal data to third parties. We do share data with trusted service providers and authorities only where necessary:
- Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive only the financial data necessary to process your transactions.
- KYC and identity verification providers: Third-party services that verify the authenticity of government-issued IDs for account verification purposes.
- Cloud and hosting providers: Infrastructure partners that store and process platform data on 3jl3's behalf, subject to data processing agreements.
- Regulatory and law enforcement authorities: Where required by Philippine law, 3jl3 may disclose information to the National Privacy Commission, gaming regulators, the AMLC, or law enforcement agencies.
- Fraud prevention services: Data may be shared with anti-fraud platforms to screen for suspicious activity that could harm players or the platform.
All third parties that receive personal data from 3jl3 are required to process it only for the specified purpose and in accordance with applicable data protection law.
7 Data Retention
3jl3 retains personal data only for as long as it is needed for the purpose it was collected, or as required by law. The following general retention guidelines apply:
- Account data: Retained for the duration of your active account on 3jl3, plus five (5) years after account closure — in line with record-keeping obligations under Philippine financial regulations.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
- KYC verification documents: Retained for the duration required by AMLA obligations, typically five (5) years from the end of the business relationship.
- Support communications: Retained for up to two (2) years from the date of resolution, or longer where an unresolved dispute requires the record.
- Technical and analytics data: Retained in aggregated or anonymised form for ongoing platform improvement. Identifiable technical data is typically deleted after twelve (12) months.
When data is no longer needed and retention obligations have been met, 3jl3 securely destroys or anonymises it.
8 Security Measures
Keeping your data safe is a priority at 3jl3. The platform implements a combination of technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and 3jl3 is encrypted using TLS (Transport Layer Security) / SSL certificates.
- Player account passwords are stored in hashed form — they are never stored or transmitted in plain text.
- Access to personal data within the 3jl3 organisation is restricted on a need-to-know basis. Staff with access to sensitive data are bound by confidentiality obligations.
- Platform infrastructure is hosted on access-controlled servers with regular security patching and penetration testing.
- Suspicious login attempts and unusual account activity trigger automated security alerts and human review.
Your responsibility: While 3jl3 takes strong measures to protect your data on our end, account security also depends on you. Use a strong, unique password for your 3jl3 account and never share your login credentials with anyone — including people claiming to be 3jl3 staff.
9 Cookies & Tracking Technologies
The 3jl3 platform uses cookies and similar technologies to improve your experience and monitor platform performance. Here's a breakdown of what we use:
- Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. They cannot be disabled without affecting platform functionality.
- Analytics cookies: Used to understand how players interact with the 3jl3 platform — which pages are visited most, how long sessions last, and where users encounter issues. Data collected is aggregated and not linked to individual identities.
- Preference cookies: Store your settings and preferences (such as language or notification settings) so you don't have to reconfigure them on every visit.
- Marketing cookies: Only used where you have given consent, to deliver relevant promotional content about 3jl3 offers and new game features.
You can manage or withdraw your cookie consent through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain parts of the 3jl3 platform.
10 Your Data Rights
As a data subject under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by 3jl3:
Right to Access
Right to Correction
Right to Erasure
Right to Object
Right to Portability
Right to Complain
- Access: You may request a copy of the personal data 3jl3 holds about you at any time.
- Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
- Erasure: In certain circumstances, you may request the deletion of your personal data. Note that we may be required to retain certain records for legal or regulatory purposes.
- Object: You may object to 3jl3 processing your data for direct marketing purposes at any time.
- Portability: You may request a machine-readable copy of the personal data you provided to 3jl3, to transfer to another service if you choose.
- Complain: If you believe 3jl3 has not handled your personal data correctly, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact the 3jl3 Data Protection Officer using the details in Section 14. We will respond to requests within thirty (30) days.
11 Children's Privacy
3jl3 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account and delete the associated data.
If you believe a minor has created an account on 3jl3, please contact our support team immediately at support@3jl3.best so we can investigate and take appropriate action.
12 Third-Party Links
The 3jl3 platform does not contain links to external third-party websites in its main content. However, if you access 3jl3 through referral sources or advertising, those third-party channels operate under their own privacy policies. 3jl3 is not responsible for the privacy practices of any third-party websites or services that may have directed you to our platform.
13 Changes to This Privacy Policy
3jl3 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or legal requirements. When material changes are made, we will notify registered players via their registered email address or through a prominent notice on the platform.
The "last updated" date at the top of this page will always reflect when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how 3jl3 protects your personal information.
Continued use of the 3jl3 platform after a revised policy has been published constitutes acceptance of the updated terms.
14 Contact & Data Protection Officer
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please reach out to the 3jl3 Data Protection Officer:
- Email: support@3jl3.best
- Live Chat: Available 24/7 through your logged-in 3jl3 account dashboard
- FAQ: Visit our FAQ page for answers to common questions
For concerns about responsible gaming or account tools, visit our Responsible Gaming page.
For formal data privacy complaints that cannot be resolved through 3jl3's internal process, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph.
